Collaborating with your colleagues from the comfort of your new home office space may at first feel awkward or uncomfortable.
Your once harmonious and maybe even enjoyable (!) meetings are now disjointed. The side bar conversations and inside jokes have become a thing of the past. Conversations feel disorganized and scattered; on conference calls maybe you all speak at once, or no one speaks at all. There are interruptions, people go unheard or perhaps there is that one dominant voice.
The worst part in all this? Because you cannot see one another, words that were once well received are now enormously open to misinterpretation. You are unable to sense the energy, emotions or fear in the room. I like to think of it as “the smell”. And on conference calls, that smell is often undiscernible.
Did you know that nonverbal communication is the single most powerful form of communication? “Nonverbal” includes elements like facial expressions, body language, use of space, gestures. When these are not visually evident, our true communication is compromised. I may have complete control of my voice and my words, but you won’t see my tapping fingers or the rolling of my eyes (two distinct signs of impatience and annoyance). Even the tiniest facial expressions or physical moments, reveal what is truly happening internally.
The good news is that there are multiple opportunities to tighten our communication game and cultivate brilliant team collaboration.
Revisit (or Create) Team Working Agreements
Shifting from in-person meetings to video calls may feel disconcerting. This is now your “new normal” and you can expect to encounter a transitional period, while you’re trying to acclimate. To make for a calmer, more pleasant adjustment, now this is the perfect time to revisit or create team working agreements.
Think of team working agreements as “house rules”. These are guidelines that will define how a team behaves, interacts and achieves their goals. Working agreements are important because it gives all team members a template for what is expected – which is vital when meeting virtually.
When creating working agreements, consider all the dysfunctional and disruptive things you’ve experienced in remote meetings. This could include disruptions (dogs barking, kids screaming), late arrivals, multi-tasking (“I’m sorry, can you repeat that?”) or inadequate facilitation. In these instances, what rules can your team put into place?
Some examples may include:
While capturing these agreements, discuss how you will be holding one another accountable. Keep in mind, these agreements should actually be followed, and not just documented.
Turn those Camera’s ON
Earlier we discussed the importance of nonverbal communication. This can’t be stressed enough! Until we are physically in the same location, the only way we can decipher one another’s subtle facial expressions, body language or gestures is by turning our cameras on.
The obvious must be stated here:
No one cares what you look like on camera (except for you).
Your colleagues aren’t snickering at your unbrushed hair or raggedy old hoodie. Instead, they will experience a sense of connection, of partnership. No longer are they speaking to a black void, unaware of how their words are landing, wondering if you’re listening, if you care. Seeing your face intent and smiling is what connects us as humans. It is what unifies us. And we need this now more than ever.
Here’s something cool - several online meeting tools (zoom, teams) provide the option to switch out your background image, which makes for engaging conversation (and hides what’s going on behind you). Instead of that blank gray wall, you can virtually transport yourself to an abandoned street in a cyberpunk city or smack dab in the middle of a Bob Ross type painting.
If you’re still feeling less than par, Zoom has implemented a feature called “Touch Up My Appearance” which evens out your skin tone, making you look “dewy and well-rested”. (Click here for additional Zoom tips and tricks.)
Lastly, set up your device or camera so that it has a clear, unobstructed view of you. Don’t sit too far from (or too close to) the camera and adjust it to be at eye level (so it appears that you are speaking directly to your colleagues).
Keep the Meeting Flowing
There should be one person designated as the meeting conductor. They are responsible for facilitating the flow of the session; staying on topic and keeping within the timeframe allotted. A skillful facilitator will make sure everyone is heard and feels included in the conversation. They will manage the dominant voices and encourage the quieter ones to be heard. They will also obtain consensus when necessary and bring the group back if the conversation digresses.
Facilitators sometimes find it difficult to get a word in edgewise – especially on remote meetings when the conversation gets extremely lively. One creative option is to use handheld signals (like this MeetingMinders Toolset) to provide visual indicators when a meeting veers off course. These are essential for facilitation, especially if a meeting has taken a nosedive down a rabbit hole or has been monopolized by an overzealous team member. If this happens, simply choose your weapon of choice (Rock n’ Roll rabbit Hole, ELMO etc.) and hold it to the camera to refocus the room.
Another underutilized, yet critical technique is “timeboxing”. Timeboxing is a simple time management technique that involves allocating a fixed time for an activity or discussion and then meeting that timeframe. Using an online tool such as this bomb countdown makes tracking and adhering to the timebox relatively easy and entertaining. If you share your screen, then the time left is evident to everyone, which is a polite reminder to wrap up the conversation.
Of course, no one wants to be the “Time Police”, barking out orders to stop talking once the time bomb explodes. Instead, a complimentary technique is to incorporate Roman voting. This gives the power to the group to decide whether to move on or continue the discussion.
At the end of the timebox, ask the group if they would like to continue discussion. Thumbs up means “Yes, this is fantastic, we still need to talk about it now”. Thumbs down is “I’m done with this discussion. Let’s move on.” This allows you, as the facilitator, to get a sense of whether you need to add more time or move on, without being the evil time keeping villain.
Use Collaboration Tools
There’s nothing worse than minimum engagement during remote meetings. Typically, this occurs when one person is doing all the talking – which leads to observers tuning out, rather than participants turning in. You know this is happening when a meeting mirrors the adults on those old Peanut cartoons (wah, whaaaa, whaa whaa).
To increase team engagement and interaction, try using an online visual collaboration tool such as Miro or Mural, whenever possible. These tools are incredible at helping distributed teams to work effectively together, from brainstorming with digital sticky notes to planning and managing workflows… all in real time! Consider these tools as your virtual thinking canvases thus allowing you to solve challenges by collaborated visually.
Both tools are intuitive and allow for creative interactivity and collective partnership. However, these can be slightly pricey. If you’re on a tighter budget, try Google Docs as an alternative. With their editing and styling tools, built-in templates, and real-time collaboration features, teams can collectively work on a project simultaneously and track their edits along the way.
Isn’t technology amazing?
There you have it! You now have four new ideas to tighten your communication game. With these tips and tools, you can put yourself and your team on the path to cultivating brilliant team collaboration.
Keep your eyes open for part five of this series, which will provide tips and tricks for remote team building.
You’ve created the perfect working environment and defined your new routine; however, you may still find it difficult to concentrate. Especially if your children, partner, roommates or pets are noisily swirling throughout the day. Don’t worry though! There are several strategies you could try that may increase your focus.
While this blog is being written, my eyes wander over to the dirty dishes before bouncing to the unopened mail scattered on the counter. I remember that I haven’t rescheduled my dental appointment or contacted my insurance company. As my cell phone dings and lights up with text messages and news feeds, I contemplate what time the puppy last went out. I’ve been perched on this kitchen barstool for two hours and my lower back is screaming.
What’s wrong with this picture?
I am not physically located in the office environment that I created for myself. I am not seated at my comfortable ergonomic chair, with the door closed to drown out activity. I’m not surrounded by my productive or calming tools (see blog 1 - Build a Productive Environment) and I’m clearly not in “focus mode”. The surrounding noises fight for my attention and my brain is on overdrive. I sympathize with the animated dog in the movie “Up”, who is continually distracted by squirrels. The struggle is real.
Does this sound familiar to you?
When this happens (and it will), immediately walk – no run! - to your designated workspace. Sit down. Close your eyes and take a deep breath. Fill your ears with calming music or white noise. Write down whatever is on your mind; these will be dealt with later. Turn off your devices (phone, watch etc.), or better yet – set them elsewhere in the house. Create an automatic reply for the next hour and then close email, chat and your browser windows. Let your colleagues know you will be off the grid for a little while. Hang a “Do Not Disturb” sign on your door to indicate that you are unavailable to the folks at home.
By eliminating distractions, you will become better at concentrating, but this takes deliberate practice. Eventually you’ll find yourself being able to resist temptations which will improve your focus and allow you to accomplish your goals.
In the morning, prioritize what needs to get done and identify any activities requiring your undivided attention. Review your schedule and block off time in your calendar where you can work without interruptions. This doesn’t have to be excessive; you can achieve a significant amount of work within a 30-minute time block. The key though, is to respect the appointment. Treat it like you would treat any other meeting, by starting on time, being present and ending on time.
Music. Makes the Focus. Come Together.
If you’re struggling to find your groove, grab your favorite noise cancelling headphones and get ready to tune out, by tuning in. The right kind of music (or sound) can help relax your mind, increase concentration and optimize your productivity by reducing distractions. In addition, music activates both the left and right brain at the same time, which maximizes learning and improves memory (bonus!!).
For the best focus music, choose tunes that keep you awake but won't cause you get up and shake what your mama gave you (wait until you have a break for that). Some musical options include:
Whichever you choose, noise levels matter. Ensure the sound isn’t too loud or too soft, so you can receive the maximum benefit.
Just Say No to Multitasking
Multitasking is the practice of doing multiple things simultaneously, such as writing an email, editing a document or responding to slack while attending a conference call. In theory, this sounds amazing. Look how much we can accomplish at once – it’s as if we have 4 different brains, all working in perfect harmony tackling our to-do list at an overwhelming speed! Look at us go!!
Sorry friends, researchers at Stanford University have bad news for us.
Multitasking is doing more harm than good.
According to this study back in 2009, “People who are regularly bombarded with several streams of electronic information do not pay attention, control their memory or switch from one job to another as well as those who prefer to complete one task at a time.”
It’s all a mirage. Multitasking is less productive than doing one single thing at a time. The American Psychological Association backs this up with their own research. They uncovered that the mind and brain were not designed for heavy-duty multitasking.
Switching between tasks causes a significant loss in time, due to the cognitive load imposed. When you ricochet from one task to another, you need to remember where you left off in the task that you are returning to. The more complex the task, the more time you will need. And the more prone to error you are.
Although these time switch costs may be relatively small, sometimes just one second per switch, they can add up to large amounts of time when people switch repeatedly back and forth between tasks. Think about it. How many times, in the past 60 minutes, did you switch contexts? Now take that number and multiply it by the number of hours you are awake. That’s a lot of wasted time.
If you want to get things done (and get things done correctly) without losing precious time, then just say no to multitasking.
Define Your Focus Time
As mentioned in the previous post, the Pomodoro technique is a time management method which structures your day based on 25 minutes of focused work followed by 2-5 minute breaks. This approach teaches you to work with time, instead of struggling against it.
Start by identifying the task you need to focus on and then make a small oath to yourself: “I will spend 25 minutes on this task, and I will not allow for interruptions.” You can do it! After all, it’s just 25 minutes. Set a timer and get to it. If a new “must do” item pops into your brain before the timer ends, write it down and get back to work on your task.
When the timer rings, stop whatever you are doing, pat yourself on the back, and grab a 2-5 minute break. Stretch your limbs, get outside, grab a cup of tea or do some other non-work-related activity. Whatever you do, make sure you use your break as a purposeful pause.
Consciously settling into your quiet space, blocking outside interferences (Squirrel!!), and following the Pomodoro technique will go a long way to promoting clarity and focus. This leads you to greater productivity and accomplishment… which automatically lends itself to an overall feeling of triumph and joy. Who doesn’t want that?
Keep your eyes open for part four of this series, which will provide practical techniques to foster amazing collaboration with your colleagues.
You’ve created the perfect working environment – one which is ripe for productivity, creativity and focus, but you may discover that it’s increasingly difficult to find your flow.
Working from home allows you the flexibility to structure your day however you would like (which could be either a blessing or a curse!). Because of this, it’s important to establish a solid routine - this will be critical to your overall success.
According to this study by researchers at Tel Aviv University, "ritualistic behavior in both humans and animals developed as a way to induce calm and manage stress caused by unpredictability and uncontrollability — heightening our belief that we are in control of a situation that is otherwise out of our hands."
Predictable and repetitive routines help you take control of your day and, subsequently, your life. However, creating a routine can be hard to do, especially when no one is pushing you to get out of bed in the morning and your commute is from one room to the next.
Define Your Core Working Hours
A common frustration we hear is “I never stop working, since there are no office hours at home”. You may be struggling with an overlap between “working time” and “family / personal time”. These lines blur if you don’t consciously devise a realistic schedule to adhere to.
There are several things you should consider when establishing your new core working hours.
You’ll want to balance the needs of your family (including your pets!) with the requirements of your job. Do you have an infant, younger children or a high energy puppy? Are you the primary chauffeur or dog walker? Do you fix breakfasts or home school your children? Take their schedules or routines in account when creating your own.
What are your natural circadian rhythms? If you’re an early bird, perhaps you can begin working before sunrise when you’re fresh and focused. If you’re a night owl (and if your position allows), you probably concentrate best when the house is silent, and the sky is dark.
Working 8 or 9 hours straight is taxing and just plain unrealistic. Consider portioning your workday into small chunks of focus time to avoid burnout and to counterbalance distractions.
Whatever you decide, clear your new core working hours with Management and your colleagues to make sure this is acceptable. Explicitly communicating this upfront will help to avoid any potential misunderstandings later. Lastly, prominently display your schedule near your office space so your family will be mindful of your time commitments.
Take Charge of Your Morning
How you start the day is just as important as the day itself. What you do in the space between opening your eyes to opening your laptop is vital to your well being.
To determine this, consider what’s important to you. Is it exercise, meditation, journaling? Consuming your first cup of coffee in a quiet space? Showering or putting on “real” clothes? Be thoughtful when defining your morning routine. Contemplate what activities both nourish or energize you and then write it down. Writing these down takes pressure off you to remember what you must do, which reduces mental clutter.
Once you’ve established your new morning routine, set your alarm so you have plenty of time to accomplish your activities before launching into your workday.
Take Consistent Breaks
Breaks increase productivity and creativity. Working for long stretches without breaks leads to stress and exhaustion. Taking breaks refreshes the mind, replenishes your mental resources, and helps you become more creative. According to research, “Aha moments” came more often to those who took breaks than those who didn’t.
The Pomodoro Technique is a time management method which structures your day based on 25 minutes of focused work followed by 2-5 minute breaks. A longer break (15-30 minutes) is taken after completing four work periods. This technique is wonderful, not only for maintaining focus but for incorporating deliberate breaks throughout the day.
Try the 50/10 Rule. Work in 50-minute intervals followed by 10-minute breaks. When you work according to the 50/10 Rule, there’s no grey area for getting your work done. Fifty minutes is a manageable amount of time for uninterrupted work, and a ten-minute break is enough to recharge your productivity muscle.
An office environment automatically lends itself to daily activity such as walking to / from the car, squatting to clear that paper jam, or climbing stairs to your next meeting. Working from home does just the opposite due to being enclosed in a smaller, confined space the entire day. Therefore, it’s necessary to intentionally incorporate movement.
Moving your body on a regular basis is vital for your mental and physical health. Research shows that when we exercise, blood pressure and blood flow increase everywhere in the body, including the brain. More blood means more energy and oxygen, which makes our brain perform better.
There are multiple approaches to incorporating activity during the day. Here are a few ideas to try:
Whatever you do, figure out what works for you and don’t over think it. We all have different needs, goals, and desires which is why it’s important to create our own routines. Begin by setting one reasonable “try” and just do it. Keep in mind - it’s never too late to start a new routine.
Come back for the next post for tips on how to maintain focus!
Build a Productive Environment
Okay, so you are forced to work from the privacy of your home. Now what? Let’s begin with establishing your new environment – one which is ripe for productivity, creativity and focus.
Find a space in your home that can act as your new office. Many of us don’t have spare rooms lying around and that’s okay! Get creative! This is the perfect time to convert wasted space into a fully functioning area.
Investigate the nooks and crannies of your home, with fresh eyes and an open mind. Is there a corner of a room you can turn into an office? What about that dining room used only on major holidays? Or the large landing at the top of the stairs, where the kid’s toys tend to multiply and accumulate? Ask yourself - Are you really utilizing your craft room/attic/den/basement, or can it be converted into an office? This is the perfect time to take stock of how you are using your existing square footage and to identify unused space.
While you’re hunting for a cozy nook to call your own, consider where the natural light filters in or where the house may be slightly quieter. Where does the sun rise or fall? What is the view from the nearest window? Where would the least amount of distractions (noises, smells, activity) occur? Are there outlets nearby?
Fill it with Productive Tools
Now that you have identified your new office space, fill it with objects that foster productivity, creativity and focus. You’ll need a flat surface such as an office desk or table (I love this one by ikea! It folds neatly or spreads out, depending on your needs) and an extremely comfortable, ergonomic chair with wheels.
A standing desk is another fantastic alternative due to its health benefits, such as burning a few extra calories and reducing shoulder or back pain. They range in price but are worth the initial investment. A standing desk converter (like this Bublitz Height Adjustable Standing Desk Converter) is a more budget friendly option offering the same advantages.
To keep your electronics within reach and at maximum power, add a charging station to your workspace. If possible, set up a larger monitor (24-inches or more) at eye level; this will help alleviate eyestrain and neck pain. (Tip! If money is tight, see if you can borrow one from your employer.) Another way to maximize productivity is to invest in a pair of comfortable noise cancelling headphones or a headset. Wireless ones are optimal, so you can free up your hands for organizing paperwork or shoo’ing the family away.
Fill it with Calming Tools
Now that you’ve got your electronics in place, consider adding a small table lamp for warm light and a potted plant to reduce stress and produce oxygen. Include a beloved framed photo, a lightly scented candle, your favorite trinket. The goal is to surround yourself with items that bring a smile to your face and an ease to your mind; all of this adds to your productivity.
To further separate your new working space and for added privacy, order a wide room divider (wayfair has a wide variety of choices). Free standing or floating bookshelves help to further organize your space, along with storage cubes. A wall clock with silent hands allows you to work free from distractions and keep tabs on the time. The possibilities are endless!
Now that you have a proper (and fully functioning) workspace, it’s time to consider how you can structure your days to be both productive and gratifying. Keep your eyes open for part two of this series, which will provide tips and tricks for creating a new routine.
“The team just doesn’t have a sense of urgency.”
Have you ever uttered those words? Or felt the frustration from this preconceived notion? Have you ever wondered why your teams aren’t performing to your expectations? You question whether they just lack passion or simply don’t care? Or maybe they just aren’t into their jobs? Are team members just phoning it in?
Did it ever occur to you that…
Maybe they don’t have the skills necessary to perform the work, and need to be taught? Or maybe they can’t focus due to getting pulled in multiple, conflicting directions? Maybe the user stories are too large, too complex, or too bulky to finish within a sprint? Maybe they are working on outdated laptops, with severe performance issues, and they literally cannot speed up their process? Maybe they don’t understand the expectations due to language, cultural, time zone, or physical barriers? Or perhaps, maybe the sense of urgency was never adequately conveyed because they don’t know why they’re doing the work?
How would asking curiosity-based questions change our internal narrative? The dynamics of our relationships? What if we proceeded based on curiosity, rather than secretly fuming from a place of scrutiny and distrust?
Assuming positive intent (API) is the first step towards strengthening our bonds with our teams, rather than destroying them, based on false presumptions.
I challenge you to try API as your personal internal experiment. Afterwards, reflect on your experience: Did your relationships shift? Did you gain insight about yourself, your team members, or the process? Did you find yourself responding from a place of empathy or concern? How did it feel to assume positive intent – did you feel less frustrated and gain empathy?
This is just one step we can take to strengthen our relationships and build in psychological safety. Not only at work, but in our personal lives as well.
Stay positive! Stay curious!
During a recent client engagement, I advocated that Scrum Masters schedule one-on-ones with their team members. Afterwards I was approached by a Scrum Master who was curious as to the “why” behind this recommendation. He thought the purpose was to receive feedback and answer questions regarding the Scrum Process. His assumptions were correct, but he only touched the surface, so I thought I’d dive a little deeper.
The Scrum Master is a servant-leader for the Scrum team. They serve the development team in self-organization and cross-functionality – through training, mentoring and coaching. Great Scrum Masters want to help grow the team, enforce accountability and encourage productivity, and empower collaboration.
Essentially, the Scrum Master is the team coach.
A One-on-One session is an extremely efficient technique to:
One final note – spending one-on-one time with a person sends the message that the person is valuable. When the focus is on understanding team members’ concerns and helping them be productive, the SM is also building trust…. Which is KEY for high performance.
The technique is not only useful for team members. I often recommend that Scrum Masters schedule regular one-on-ones with the managers of their team members. This is NOT a complaint session nor focused on airing dirty laundry.
Instead, you establish a partnership where you both are helping each team member, and the overall team, be the best they can be. This also helps the manager increase the effectiveness of their own one-on-ones with team members.
I’ve noticed the term “Scrum Master” results in a variety of facial expressions for people who are unfamiliar with the Scrum roles. These run the gamut from confusion to suspicion to outright incredulity.
“What does this even mean? What is this “Master of Scrum”?
Sounds like complete rubbish; an imaginary role that offers no credibility or substance.” Their body language further reinforces their intrinsic cynicism – arms crossed, neck tensed, palms clammy. I imagine they envision hundred-dollar bills engulfed in flames, each time a Scrum Master deposits their paycheck.
I rise to the challenge and dutifully describe the role of the Scrum Master.
A Scrum Master is the “servant leader” for the Scrum Team, Product Owner and organization. This means promoting and supporting Scrum through teaching Values, theory, practices, and rules. Scrum Masters serve the Scrum team by shielding them from outside forces, removing impediments and coaching them in self-organization and cross-functionality, all of which allow them to focus on creating high value products. They also encourage the team to improve its development process and practices to make it more effective and enjoyable for the next sprint.
They serve the Product Owner by offering techniques for effective product backlog management, ensuring goals, scope, and product domain are understood by everyone, and facilitating Scrum events as requested or needed. The organization relies on the Scrum Master to lead and coach the Scrum adoption, induce change to increase the productivity of the Scrum teams and help everyone to understand and enact Scrum and empirical product development. In addition, the Scrum Masters are continually monitoring transparency by inspecting the artifacts, sensing patterns, listening closely to what is being said, and detecting differences between expected and real results.
Without Scrum Masters, we must assume that the Scrum Team and a Product Owner work together like a well-oiled machine and fully comprehend Scrum. (I have yet to experience this.) Who is going to help those outside the team understand which interactions are helpful and which aren’t? Who will explain the agile “Why” behind the agile “What”? Who is monitoring the health of the team, keeping Scrum events focused & efficient, and coaching the team on autonomy, cross-functionality, and self-organization? Who is continually observing the team dynamics, enforcing the agile mindset, and challenging for continual improvement?
After explaining all of this, a mental light bulb turns on, I know this because their facial expressions change. Their eyebrows relax, body leans forward, fingers steepled at their lips, in a thought-provoking manner.
AHA! Perhaps I’ve cracked the code.
What if we replace the role of “Scrum Master” to “Team Coach”? If leadership and team members viewed them as “Team Coaches”, then perhaps they wouldn’t be continually trying to understand or justify their role.
After all, every great team needs a coach. Don’t they?
In the eleven years I’ve known my husband, I gained 30 pounds. I’ve tried numerous attempts at losing the weight – I’ve counted points. I’ve counted calories. I tried low fat diets, no fat diets, low carb diets, no carb diets. I would lose 5 or 10 pounds, and then gain it back. It was a wild roller coaster and I felt like a failure… and I was frustrated. Convinced something was wrong with my body, I asked my doctor to perform multiple blood tests. They always came back fine; I was quite healthy. Overweight, but healthy. I was convinced that it was the DIET’S FAULT.
This was weighing heavily (pun intended) on my mind while creating a training deck. I was in the process of inserting a slide on the 5 Core Scrum Values, when it hit me: I wasn’t personally aligned with these values myself.
I wasn’t focused. Like most people, my diets kicked off on a Monday morning. I followed the diet to a “T” on Mondays and Tuesdays. Wednesday’s were a little slippery, sometimes I would sneak a free office cookie or two. Thursday’s were “girl’s night out” which meant indulgence. Fridays: Date night with my husband which meant more indulgence.
By Saturday morning, I would wake feeling remorseful and defeated. I would then chalk it up to a “bad week” and decide to start again the following Monday, giving myself the weekend to “just relax and enjoy” – which really meant, fried food, wine and exercise avoidance.
I wasn’t being open or honest with myself. I continuously made careless choices without any sort of personal accountability. I literally ignored my role in this thing called weight loss. It was the epitome of denial.
I wasn’t respecting the rules of any of the diet plans. I cut corners as much as possible – over measuring, under exercising, sneaking bites of this or that. Essentially, I was a big fat cheater.
I didn’t have the courage to admit this to myself. It was all too easy to blame everything around me but being honest was scary. I felt vulnerable and embarrassed. Weak and shameful.
Clearly, I wasn’t committed to losing this weight. All signs point to this.
I realized it wasn’t the diet’s fault.
It was mine.
What’s my point here? If Scrum isn’t working for you, I challenge you to turn inward and ask yourself if your organization is aligned with the 5 Scrum Values.
Are you FOCUSED?
Are your team members adhering to WIP limits? Do they have WIP limits? Are your scrum teams able to work on what they committed to at planning, or are they continually switching gears? How’s your quality? Do you have test automation? Is your Scrum Master focused on process improvement? Do you even have a dedicated SM?
Are you OPEN?
Is all the work visible on the Scrum board (or are your team members working on “side” projects no one knows about)? Do your teams follow working agreements? What about Definition of Done or Definition of Ready? Do your teams feel comfortable raising concerns or are they “yes” people?
Are you RESPECTFUL?
Are you following the Scrum Guide? The 12 Principles? Does your organization respect your team’s working hours or are they expected to work nights / weekends to meet unrealistic deadlines? Are your team members “T” shaped? Cross functional? Do developers help test? Does the team feel responsible for the work, or do they still have that “silo’d” mindset?
Are you COURAGEOUS?
Do you have the courage to approach the difficult conversations, the elephant in the room? Are your teams encouraged to experiment? Do they have the organization’s support if they fail? Are your Product Owners empowered to make decisions or are they just order takers? Does your company ever say “no” to clients or at the very least, negotiate scope? Do your team members ask for what they need?
Are you COMMITTED?
Are your team members committed to the sprint goal? How often are they rolling stories from sprint to sprint? What are the consequences when this happens? Is the entire organization committed to continuous improvement (top down and bottom up)?
My final point here:
It’s not Scrum’s fault.
Just like it wasn’t the diet’s faults.
If Scrum isn’t working for you, I challenge you to turn inwards and ask yourself if you are aligned to the 5 Scrum Values. Think FORCC (Focus, Openness, Respect, Courage, Commitment).
Today I placed an online lunch order to be picked up at noon. I’ve eaten at this establishment on numerous occasions and have always ordered the same thing: Zoodles (zucchini noodles) and eggplant meatballs. This is my “go to” meal when I want something that tastes decadent but is low in calories.
It’s a beautiful, sunny spring day and I enjoyed my walk to the restaurant. I wandered up to the counter, gave my name, received my bag and headed home. On arrival, I pulled the container from the packaging and snapped off the plastic lid.
I was greeted with large zucchini chunks, not zoodles. I expected zoodles. Where were my zoodles? Why wasn’t I told there would be no zoodles? The receipt reads “Spaghetti and meatballs”. I check the website and re-read the description just to validate that I haven’t lost my mind. Yes, it says zoodles. First world problems I know, but I was incredibly disappointed to have received zucchini chunks instead.
I PAID FOR ZOODLES, damnit!!
What does this have to do with agile?, you may be asking yourself.
I’ll tell you.
There’s a certain mindset in agile, a culture of transparency, honesty, courage, rigor. If the zoodle-makers (“zoodlers”) had an agile mindset, someone would have either A.) called me prior to making the dish to inform me that zoodles were not happening for whatever reason or B.) told me upon arrival, with an apology, explanation and a potential discount and/or food swap.
When I contemplate what agile “means to me” – I inevitably return to the 5 scrum values: Focus, Openness, Respect, Commitment and Courage. It’s about telling the truth. It’s about humility and vulnerability and doing what’s right, not what's easy. It’s about navigating the complex world with grace, poise, and love… it’s self respect and consideration for others. Agile is grit, truth, passion. Righting the wrongs. Shining a light on the elephants. Being courageous, living your truth.
The agile mindset does not discriminate. Whatever your career path, whatever your role – whether you are a software engineer or a zoodler, we should all aim to be focused, open, respectful, committed and courageous. That’s the agile way.
I recently attended a talk given by a colleague known for her sense of humor and creativity. While her audience was sprinkling in, the speaker opened her browser and navigated to Wheel Decide; which is a customizable virtual wheel of fortune, complete with the spin and clicks (but minus Vanna White & Pat Sajak).
As an ice breaker technique, she had pre-populated her wheel with engaging & open ended questions for the audience. As folks settled in, she asked for volunteers and spun the wheel. They were then presented with a question determined by the .. wheel of course.
This approach towards relationship building resonated with the group (which consisted of company wide ScrumMasters & colleagues). Their interactions between the questions and each other was light hearted and humorous.
Back at my desk, I created my own Wheel of Fortune, complete with questions such as:
(In full disclosure, these questions were shamelessly borrowed from this book.)
I now open my "getting to know you" wheel at the start of the standup. The team randomly chooses the lucky recipient and the wheel is spun. This is a simple way to begin our day and it typically leads to smiles and entertaining stories.
Just an agile-dork writing about dorky agile things.